CIMS Software Support Options
Ramaker & Associates, the developer of the CIMS software line of products, is totally committed to quality support with
timely response. We understand that the key to success is supplying our
cemetery customers with the support necessary to make full use of their CIMS cemetery software
and maximize data management efficiency. With this in mind, we've recently enhanced our Technical Support
options, which are outlined below.
Our technical support specialists can be reached at 1-800-332-7532 from 8 am to 4 pm Central Time,
Monday through Friday, and will respond to every call within 24 hours. On weekends and holidays, calls will be returned on the next
business day.
Free Product Support and Upgrades
Complimentary telephone and email (see Online Product Support below) support
is available for 120 days following every CIMS and CIMS Light
purchase. In addition, all product upgrades released during
that time will be delivered free of charge. Our goal is to be the leader
of the cemetery software industry when it comes to quality products and
customer satisfaction.
Annual Product Support
After receiving complimentary 120 day support, all our clients can purchase
unlimited annual support by becoming a member of our maintenance program.
This includes telephone and email (see Online Product Support below) support
as well as access to our online resources. A CIMS product specialist
will work one on one with you, using every possible means, to generate
a solution to your problem.
Online Product Support
All customers have around the clock access to our online
resources. To submit product support questions by email, just send the following
information to cims@ramaker.com:
Name
Contact Information
Organization Name
General Description of Problem
Support for Custom Applications
Please keep in mind that custom cemetery software applications require
custom support options. These can be determined on an individual basis and
dependent upon the extent of the software customization.
Sauk City, Wisconsin 53583